Terms & Conditions

Terms & Conditions 

Purchasing from riversidewoodcraft.co.uk 

To purchase from us you must be over the age of 18.

We aim to deliver all orders within 2 - 3 working days unless you are contacted because item(s) are out of stock. Some of our range is made to order and may take longer to deliver, in any case we will contact you to advise delivery if over 4 working days 

By submitting your order you are offering to buy the goods at the prices and terms stated and are allowing us to use your details for the purpose of supplying goods incl.

  • Passing your details onto our/ your nominated carriers and other third party subcontractors.
  • We will not use your details for any other purpose without your prior written consent.
  • We are not obliged to supply the goods to you until we have confirmed order acceptance to your order request.
  • You do not own the goods until payment has been received in full.
  • You must ensure that all details required are correctly filled in on the order form BEFORE submitting, including email address, full postcode & credit card details etc.

If we discover an error in pricing of the goods in your order, we will inform you as soon as possible, using the contact details you supply us, and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you within seven days, we will cancel the order. In the event of an order being cancelled, any payment made for the goods will be refunded in full. 

Please note that courier charges are priced not only on weight of any given item but also on the size and packaging costs of each consignment. 

Credit card Security 

To ensure that shopping on-line is secure, your credit/debit details will be encrypted by our secure server to minimise the possibility of someone being able to read your details as they are sent to us over the Internet. We do not store your credit card details on our server, and they are used once to authorise your transaction. 


We will use all reasonable commercial efforts to meet your delivery dates, however, we do not guarantee delivery dates and will not be held liable for third party costs if goods do not arrive on time.

You will be advised by email when your goods have been dispatched from our unit.

Some of the ranges are hand made to order and as such delivery will be  working days. 

Our standard delivery is via third party courier and we aim to deliver in 2 - 3 working days, larger/heavy and multi orders may be sent via a pallet courier, normally this service is next day. See our Post & Packing section for the rates and see each section header for more details on delivery times. 

Our Liability 

We will not be held liable for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances that are beyond our control.

We will not be responsible for loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. 

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. 

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an as is and as available basis.

We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. 

Links to other websites and services 

Any links our website contains, links to other websites, which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. 


We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary 

Security Policy 

riversidewoodcraft.co.uk takes privacy and security rights seriously. During the course of trading, we may gather personal information which is kept strictly confidential. 

We will not release personal telephone or address details to any third parties, except in the following situations:

  • If required by a courier delivery agent in order to contact you regarding your delivery 
  • Required by our merchant bank card processor to verify credit and debit card authenticity 
  • As required by law and requested by the court

We will also ensure that any ex-directory numbers given are not used in any further correspondence 

Q: Is the online payment process secure? 

When you type your credit card number into the Checkout screen, your web browser is in secure mode. Your browser will encode what you type and the gateway provider will decode it. A padlock will appear on the bottom of the screen when in secure mode. 

Returns Policy 

All sales are final

You can return goods purchased for any reason within 30 days from the date you received the goods, provided they have not been used or assembled

Any shipping costs incurred in returning products is the buyers responsibility, unless the goods are received damaged then we will cover additional delivery and transportation costs.

When the item has been returned then we will refund you the purchase price only.

We recomend sending any items back under a trackable service.

We will not be held responsible for any returnable items that have not reached us and will be unable to refund, unless we have arranged the return of the goods.

All goods you wish to return should be notified to us by e mail prior to you sending them back to us.

Customers who are unable to arrange the return due to limited access to a courier can request us to collect the goods for them. This service however does carry a cost which can be anything from £15 for small parcels up to £120 for large garden structures, as we have to pay our courier to collect from another address and this carries additional cost, this price is our actual cost and we make no profit on the collection fee. If you wish us to arrange this please mention it in your email to us.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons:

1/    To process your order
2/    To provide you with the best possible service.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us at –

[email protected]

Cancellation Policy

Please also see our returns policy.

Cancellation of orders before dispatch will be refunded in full including the carriage charges unless the item has been made specially to order, in these cases, if we are able to use the materials for another job a part refund will be agreed between both parties prior to the issue of any refund.

Regarding orders shipped to the nominated shipping address that are returned to us as 'uncalled for'. To have the order posted again you will be liable for paying the original postage costs again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage.   Your statutory rights are not affected.