Purchasing from riversidewoodcraft.co.uk
To purchase from us you must be over the age of 18.We aim to deliver all orders within 2 - 4 working days unless you are contacted because item(s) are out of stock. Some of the Woodcraft range is made to order and may take 7 -10 days for delivery in any case we will contact you to advise delivery if over 4 working days
By submitting your order you are offering to buy the goods at the prices and terms stated and are allowing us to use your details for the purpose of supplying goods incl. Passing your details onto our/ your nominated carriers and other third party subcontractors. We will not use your details for any other purpose without your prior written consent.
We are not obliged to supply the goods to you until we have confirmed order acceptance to your order request.
You do not own the goods until payment has been received in full.
You must ensure that all details required are correctly filled in on the order form BEFORE submitting, including email address, full postcode & credit card details etc.
If we discover an error in pricing of the goods in your order, we will inform you as soon as possible, using the contact details you supply us, and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you within seven days, we will cancel the order. In the event of an order being cancelled, any payment made for the goods will be refunded in full.
Please note that courier charges are priced not only on weight of any given item but also on the size and packaging costs of each consignment.
Credit card Security
To ensure that shopping on-line is secure, your credit/debit details will be encrypted by our secure paypal server to minimise the possibility of someone being able to read your details as they are sent to us over the Internet. We do not store your credit card details on our server, and they are used once to authorise your transaction.
Delivery
We will use all reasonable commercial efforts to meet your delivery dates, however, we do not guarantee delivery dates. You will be advised by email when your goods have been dispatched from our unit.
Some of the ranges are hand made to order and as such delivery will be 7 - 10 working days.
Our standard delivery is via royal mail and we aim to deliver in 2 - 4 working days, larger/heavy and multi orders may be sent via a courier, normally this service is next day. See our Post & Packing section for the rates and see each section header for more details on delivery times.
Our Liability
We will not be held liable for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances that are beyond our control.
We will not be responsible for loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an as is and as available basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Links to other websites and services
Any links our website contains, links to other websites, which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
General
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary
Security Policy
riversidewoodcraft.co.uk takes privacy and security rights seriously. During the course of trading, we may gather personal information which is kept strictly confidential.
We will not release personal telephone or address details to any third parties, except in the following situations:
• If required by a courier delivery agent in order to contact you regarding your delivery
• Required by our merchant bank card processor to verify credit and debit card authenticity
• As required by law and requested by the court
We will also ensure that any ex-directory numbers given are not used in any further correspondence
Q: Is the online payment process secure?
When you type your credit card number into the Checkout screen, your web browser is in secure mode. Your browser will encode what you type and paypal will decode it. A padlock will appear on the bottom of the screen when in secure mode.
Returns Policy
All sales are final
Only Faulty goods may be returned within 7 days.Any shipping costs incurred in returning products is the buyers responsibility,When the item has been returned then we will refund you the purchase price only, should the goods be faulty.We reccomend sending any faulty items back under a trackable service,We will not be held responsable for any returnable items that have not reached us and will be unable to refund.
All goods you wish to return should be notified to us by e mail prior to you sending them back to us.